FAQs: Answers to All Your Dog Statue Questions
General Questions
Q: What is Makers 514 Design?
A: Makers 514 Design specializes in creating handcrafted, personalized pet keepsakes, including custom pet portrait statues. Each piece is designed to celebrate the unique bond between pet owners and their furry friends.
Q: Where are your products made?
A: All our products are proudly made in Canada and handcrafted locally by skilled artisans.
Products and Customization
Q: What types of products do you offer?
A: We offer custom pet portrait statues. Each item is crafted with love and attention to detail. We are continuously releasing new products for pet lovers and decor enthusiasts so stay tuned for new releases!
Q: Can I customize my pet statue?
A: Yes! All our statues can be personalized with your pet’s name and chosen finish to create a unique keepsake.
Q: How do I add my pet's name to the statue?
A: During the order process, you will have the option to provide your pet’s name and any additional customization details.
Ordering and Shipping
Q: How do I place an order?
A: You can place an order directly through our website. Simply select the product you wish to purchase, provide any customization details, and proceed to checkout.
Q: What are your shipping options?
A: We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout based on your location.
Q: Do you ship internationally?
A: Currently, we only ship within Canada, United Kingdom and to the United States. We hope to expand our shipping options in the future.
After Purchase
Q: What is your return policy?
A: Due to the personalized nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us, and we will do our best to resolve it.
Q: How do I care for my custom pet statue?
A: To maintain the quality and appearance of your statue, dust it regularly with a dry soft cloth. Avoid using harsh chemicals or abrasive materials.
Contact Us
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Q: How can I contact Makers 514 Design?
A: You can reach us via email at info@makers514.com or through our contact form on the website. We’re here to help with any questions or concerns you may have.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@makers514.com
Other inquiries? Let's chat.
Please email us at info@makers514.com